Associate Service Center Support Specialist (m/f/d) in Spartanburg, South Carolina


Volke Consulting Ltd. (Greenville, SC) seeks

Associate Service Center Support Specialist (m/f/d) in Spartanburg, South Carolina



  • Responds accurately and timely to Associate questions and inquiries about Associate programs, Human Resources policies and procedures.
  • Provides assistance to associates in navigating Human Resources administrative processes.
  • Assists Associates in providing appropriate documentation and paperwork as required per the applicable processes.
  • Interacts with Associates via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
  • Utilizes knowledge base informational software to answer Associate inquiries.
  • Inputs in-coming questions and details (topics, outcomes) into a Case Management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg.
  • Inputs, updates, and/or retrieves information from various human resource processes to develop process efficiencies.
  • Alerts the service center supervisor or lead associate when there is confusion or absence of information in the knowledge base to answer particular associate questions.
  • Routes calls and follows up on closure to appropriate staff and/or subject matter expert if the question cannot be closed by the HR service center.
  • Performs all work in accordance with established service center targets and standards.
  • Initiates status reports to the service center supervisor or lead associate when delays occur in responding to inquiries.
  • Works with subject matter experts and responds back to Associates with final answer.
  • Assists in training Associate Service Center staff, as necessary.
  • Performs other duties as assigned by operations supervisor.



  • BS degree in Business or other applicable field of study or the equivalent work experience in a Payroll / Human Resources role.
  • 3+ years of experience in a customer service role.
  • 3+ years using and learning various computer software and systems.
  • Human Resources process experience (preferred).

More information about this opportunity please contact our office in Greenville +1 864252 5308 or email your resume to

VOLKE Consulting Engineers GmbH & Co. Planung KG
Schätzweg 7-9
80935 München